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  3. FAQ Elle

FAQ Elle

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  • Elle: Online Loan Application journey
  • Elle 'Chat with Us' Experience
  • Customer Data Deletion Record
  • Google Chrome ElleX New Message Notifications
  • How is Elle Response Time calculated?
  • Elle Email Notifications "Dark Period"
  • What are the options when someone calls my Elle number?
  • Updating Elle Elite Utterances, Business Hours and Holidays
  • Opt-In Best Practices: Receiving Text Messages To Your Elle Phone Number
  • Monthly Reports: What is the difference between Messaged by Agent and Recaptured by Elle?
  • How to Forward an Elle Elite Conversation to a Different Journey?
  • I'm using Internet Explorer and Elle isn't show my messages! What do I do?
  • Can each phone extension have their own texting channel?
  • Can Intelligent Response answer questions after hours?
  • Does Elle have a character limit?
  • Why is Ellechat asking for Authorization?
  • Why Elle did not send a Welcome, After-Hours or Holiday Message?
  • Will the new incoming messages pop up automatically?
  • How many staff members can be assigned to the platform?
  • What should we expect for the installation process?
  • How long does it take to setup Elle?
  • Does Elle have a Notification Timeout?
  • How does Shastic integrate with MeridianLink and other technology vendors?
  • How does Elle secure documents collected via SMS?
  • Elle & Shastic Bot Experience
  • Shastic Text Messaging Guidelines
  • Is Elle TCPA compliant?
  • Can you setup automatic responses after hours?
  • How do we collect documents by SMS?
  • If Elle can't answer the question, how is it routed?
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