Customer Data Deletion Record

Shastic Inc provides a simple and transparent workflow allowing a customer to remove personal information from the platform upon request or in the event that the customer leaves the platform.

To start the process, please use the link below.

https://shastic.zendesk.com/hc/en-us/requests/new

Fill in the required fields and then submit the form.

Email should match with your email using the platform.

You will receive a reply to your email address confirming that the request was successfully submitted.

Please do not reply to this email.

We use Zendesk to track customer deletion requests

In the next 24 hours, the operator will process your request.

Processing

Before processing agent/admin side looks like:

Shastic has a set of scripts that allow us to collect all the information that we store about the client: personal data, conversations, company information, etc., and remove it from the platform.

The operator then runs the automation script on the AWS side.

After that, all data is deleted from the database.

Trying to get pages related to client data will result in an application error: