Response time frames reported in your Elle Reporting tool are calculated based on the median of the message responses for the time period that the report was generated. It takes into account weekends, after-hours, and holidays.
The below table provides a visual representation of how the response times are calculated:
|
Total Responses |
Response Time |
|
Response 1 |
24 minutes |
|
Response 2 |
1 minute |
|
Response 3 |
10 minutes |
|
Response 4 |
55 minutes |
|
Response 5 |
33 minutes |
|
Response 6 |
15 minutes |
Median response time: 19.5 minutes.
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