Elle Elite provides Financial Institutions with several unique user types. Each user type gives you different access, functionality, and roles throughout the Elle Platform.
Below is a description of each user type:
Agents can receive email notifications and have access to the Elle Platform to review and respond to text messages. This access can be restricted to a specific Elle Journey or give you access to all Elle Journeys within your organization.
Monitors can review all text messages on the Elle Platform, regardless of journey assignment. However, Monitors cannot respond to message conversations and will not receive email notifications.
Administrators can review all text messages across all Elle journeys, receive email notifications, respond to any conversation, and edit configuration for the entire Organization. Administrators can also restrict email notifications to a specific journey or set of journeys.
Setting up Elle Users is as easy as sending an email to your Account Manager or if you're not sure who that is, email your request to firstname.lastname@example.org