You may come across the following error while using internet explorer to access the Elle platform:
To fix it you'll need to follow these steps:
- Open your windows menu in your pc.
- Click on "internet options".
- Go to the "Advanced" tab.
- Scroll down and check the "Use SSL 3.0", "Use TLS 1.0". "Use TLS 1.1" and "Use TLS 1.2” options
- Click "OK" to continue.
If the issue persists, you can also follow these instructions:
- Double-click the clock on the far right of the taskbar to open the calendar.
- If the calendar doesn’t seem entirely right, press the Cortana button and enter ‘date’ in the search box. Then select Date and time settings to open the window below.
- If the Set time automatically option is not selected, you can press the change button to manually configure date and time in the window below.
- Alternatively, switching Set time automatically off and back on should restore the right date and time for the selected time zone. Make sure the selected time zone is correct.
If the issue persists you can add "Shastic" and "Elle" to "Trusted Websites"
- Click the Security tab and select Trusted Sites.
- Press Sites to open a Trusted sites window.
- Now enter "elleapp.shastic.com" in the text box, and press the 'Add' button.
- Repeat the previous step for "elleauth.shastic.com", "elleai.shastic.com", "shastic.com" and "calcubot.com".
- Press 'Close' to close the Trusted sites window.
- Press the Apply and OK buttons
Clear the SSL cache:
- Clearing the SSL cache might erase corrupted certificate data. You can clear the SSL cache by opening the Network and Sharing Control Panel tab.
- Click Internet Options to open further settings.
- Now select the Content tab shown below.
- Press the Clear SLL slate button on that tab.
Finally, if the issue still persists, you can “Remove OpenDNS”
This fix is more specifically for resolving the certificate error when browsing on corporate networks. OpenDNS is a service that enhances the Domain Name System on many corporate networks, but it also blocks more legitimate websites. As such, removing OpenDNS on network PCs might also feasibly fix this error.
- Open the Network and Sharing tab in the Control Panel.
- Click either Wireless Connectionsor Local Area Connection to open the window directly below.
- Press the Properties button there to open the window shown below.
- Now you can double-click the Internet Protocol Version 4 (TCP/IPv4)
- Delete the DNS server address numbers listed.
- Select the Obtain DNS server address automatically
- Press the OK button to confirm the new settings. Now you’ve effectively erased the OpenDNS server addresses, previously blocked sites might open.
If none of the above steps succeed please contact us for further assistance.