Are you using Internet Explorer? Does Elle look like this when you want to reply to messages?
If so, here is how to fix the issue!
- Go to Internet Explorer and click on the gear icon right below the close button. Select the "Safety" option, then click "delete browsing history".
- Make sure to select the correct checkmarks as shown in the next image. then click "Delete".
- For more information or further instructions on this issue visit the website: https://kb.wisc.edu/page.php?id=15141
If your issue persists contact us so we can further help you.