If we have numbers with extensions, would there be a way to get each extension their own texting channel?
The question about extensions is one we hear often by credit unions because having multiple phone numbers appears like a benefit. However, because most credit unions have a centralized lending and support teams, our credit union partners find it much more efficient to respond to member questions with a centralized platform that matches their structure. This is another reason why we built Elle strictly for credit unions.
One of the main challenges we hear from credit unions who are implementing text messaging solutions is their ability to service the high volume of texting interactions. As technology adoption grows, so do customer expectations. Elle, by design, reduces your time-to-response for text messages because no message is left behind.