The simple answer is: You can have as many staff members as you need.
Our platform is centralized. It is one location (web platform), where these responses are coming to.
When a Credit Union receives a response from an applicant all the members of the response team will receive an email notification. There is no limit. You can notify everyone who needs to know about that.
Every user (agent) can access the prospect’s contact information and the full conversation history.
All the agents will be able to see all the conversations in your Dashboard.