Elle & Shastic Bot Experience

 

Step 1: Prospect estimates loan payment amount on a Financial Institution's website

Step 2: Member Clicks 'Apply Now' or 'Save'

Step 3: Member completes the Opt-In bumper. 

Step 2: Member receives the estimate via SMS. The text message explains to prospects that they can text back if they have questions. 

To customize the verbiage of this and other automatic Elle message, visit this Guide

Step 3: Prospect asks a question via a text-message.

Step 4: Prospect gets direct answers through text messages from an agent of a Financial Institution.

Financial Institution Experience

Financial institution experience  

Other Member Experience

• Elle 'Chat with Us' Experience 
• Online Loan Application journey

Elle experience: How it works?