Elle Journeys are designed to help start a text message conversation from any page on your website or mobile banking. These journeys include three paths: Apply Now, Chat with Us, and New Membership.
NOTE: It is recommended to use NGROK cross-platform application with an https:// connection when implementing your Elle journeys in your testing environment. Elle buttons need an https:// connection to work properly.
Install the Elle code snippet
<!-- Elle -->
<!-- End Elle -->
NOTE: Don't forget to change the Organization ID (
orgId). Reach out to Shastic to request your organization's ID.
Next Steps: Add the Button Script and Button ID
- Path 1. "Apply now" journey. If you want to use Elle on the "Apply now" journey to provide help for loan related questions and guide prospects to your loan application, go ahead and continue to the Guide.
For more information about the 'Apply now' journey click here.
- Path 2. "Chat with Us" journey. Alternatively, if you want to communicate with prospects on their "Chat with Us" journey and give them a way to ask any question without necessarily guiding them to a loan application, proceed to the Guide.
For more information about the "Chat with us" journey click here.
- Path 3. "New Membership" journey. Also, if you want to connect with prospects on their "New Membership" journey and lead them to become members, follow the Guide.
Before you Release Elle on your website or mobile, get ready to receive the incoming messages. Here is our configuration guide that can walk you through the process.