If Elle can't answer the question, how is it routed?

Elle is trained to answer your most common inquiries and is always learning from every interaction that your staff has with your prospects.

In the case that Elle is unsure or does not know how to answer to a specific inquiry, Elle will do nothing and simply escalate it to your team via a real-time notification.

Elle can also be configured to answer instantly with a static auto-response (fallback). This way your prospects know there is someone listening on the other side.