Elle After-hours and Holiday automatic responders

When a prospect sends a text message after business hours or during holidays, they will receive a personalized text message from the Financial Institution indicating when a member of your staff will follow up.

What happens afterhours,  is  there a “we will return your chat  - once we open” auto response?”

Financial Institutions have two options for after-hours:

1. When a person sends a text message after business hours or during holidays, they will receive a personalized text message from the Financial Institution letting the member know your staff will follow up when you open.

2.  With ElleAI auto-responses, any member can send a text message to the Financial Institution and get an instant response after hours. 

Additionally, the Elle platform gives you the ability to customize these ElleAI auto-responses. This means you can personalize the messages to be sent back on includes web links. 

Email Shastic at support{at}shastic{dot}com with your business hours and observed holiday schedule to activate this functionality.

To see what Elle's Default Automatic Text Messages are, go here 

To see the Elle from Start to Finish Guide go here.